LEED occupant surveys
A building’s performance includes its people.
Collect useful occupant feedback for your LEED project and building-improvement priorities. Spectrum supports survey design, administration and reporting in coordination with your sustainability team.
Begin with the applicable project requirements
LEED requirements depend on the rating system, version and credit pathway. Before developing a questionnaire, we work with your project team to identify the applicable requirements, intended population, timing and documentation. A generic satisfaction survey should not be assumed to satisfy a particular LEED submission.
Where we can help
- Questionnaire planning with the project’s LEED team
- Occupant and tenant communication support
- Online or coordinated on-site administration
- Aggregate reporting and documentation
- Facilitated review of findings and improvement priorities
Make participation straightforward
Occupant surveys need a clear invitation, a manageable questionnaire and a practical route to participation. We can support communications, survey administration, reminders and response monitoring. Multi-tenant and multi-site projects require careful coordination so the intended occupants have a reasonable opportunity to take part.
Connect feedback to building management
Depending on the project scope, feedback can address occupants’ experience of comfort and the indoor environment, together with relevant comments about their workspace. We structure reporting so the building team can understand themes, consider differences where reporting is appropriate and identify issues that warrant further investigation.
Provide evidence the project team can use
An agreed deliverable can include the questionnaire, administration summary, participation information, aggregate results and a findings presentation. Your LEED professional or project team remains responsible for interpreting the credit requirements and completing the certification submission. Survey administration does not guarantee a credit or certification.
Check your project requirements
Start with the applicable USGBC LEED rating system and credit guidance, together with your project’s sustainability professional. Survey scope is agreed against that framework before launch.
Frequently asked questions
Will this survey guarantee LEED certification?
No. Certification and credit decisions depend on the applicable requirements and project review. Spectrum supports the survey work; the project’s LEED team determines the submission pathway.
Can we survey several buildings or tenants?
Yes. We can scope a coordinated process, with an agreed approach to invitations, reporting groups and comparability.
Can the survey also support operational improvements?
Yes. Alongside any project-specific documentation needs, the process can help building managers identify occupant concerns and plan follow-up. The questionnaire must still fit the intended LEED pathway.
A useful first conversation
What would you like to change?
Tell Kyle about your team, your challenge and what a better outcome would look like. We’ll help you identify a practical next step.